Hotline: 614-733-3800 Ext. 3900
Available: Mon-Fri 8am-5pm EST
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welcome to mjr sales!

Merchandise FAQ's

What do I need to know about the products from MJR Sales? view answer

Here at MJR Sales we love to bring you the lowest prices on famous fashions from all the designers you love. We put together a general product disclaimer so you can understand the inherent nature of our products.

Many of the items we sell are catalog returns. Thus, due to the nature of a catalog return item many of them may have minor imperfections such as the following:

  • Deodorant marks
  • Makeup marks
  • Faint marks, wrinkles, snags from storage and previous handling
  • Minor separation of seams
  • Shoes , Purses may have  an “X” marking (on the bottom or inside,  preventing returns of the items)
  • Clipped / marked labels ( preventing returns of the items)
  • Some embellishments/sequins may become loose or fall off during shipping and handling.
  • Faint pen marks
  • Scuff marks on bottom of shoes.
  • Indentations on bras.

    *We find that many of these imperfections can be easily fixed. Any major flaws not listed above will be stated in the product description or imperfections/notes on the item details tab on the product page. Click here to see screen shot.

    If an item comes to you with un-described flaws please contact us at our Help Center or 614-733-3800 Ext 3900.

    Famous Label items marked as “NWT” (new with tags) or “NWOT” (new without tags) should be free of flaws, these are brand name items that do not include catalog returns . Should any flaws be found it will be described thoroughly in the product description on the item details tab on the product page. Click here to see screen shot.

  • What types of Products and Categories does MJR Sales offer? view answer

    Our product assortment consists of items from the "World's Most Famous Lingerie and Sportswear Catalog" and many other famous label items from various retailers. The brand name or label of the product is listed along with the image of every item and can also be found on the item details tab on the product page under the designer description. Click here to see screen shot.

    Some of"World's Most Famous Lingerie and Sportswear Catalog" products we sell are catalog returns. If the item is NOT indicated as “NWT” (new with tags) or “NWOT” (new without tags) it is a catalog return and will be described on the item details tab on the product page under condition description. Click here to see screen shot.

    If there is a notable fault on a catalog return item, we strive to indicate the nature of the fault in the product description found on the item details tab on the product page. It is possible there are minor issues with these types of products because they have been shipped several times and may have been handled by previous customers. The possible imperfections are listed in the general product disclaimer which can also be found on the product disclaimer tab on the product page. Click here to see screen shot. As a buyer you need to understand this type of product and be willing to accept some risk. The low cost selling points of many of these products reflects the risk level involved with buying and selling it.

    Do your products have Price Tickets? view answer

    Products from the “World's Most Famous Lingerie and Sportswear Catalog” generally will not come with price tickets. This will be indicated on the item details tab on the product page under condition description.

    Famous label and some of the"World's Most Famous Lingerie and Sportswear Catalog" items that are NEW or First Quality products may come with price tickets. This will be indicated as “NWT” (new with tags) on the item details tab on the product page under condition description. Click here to see screen shot.

    Are all of your products Authentic?! view answer

    All of our "World's Most Famous Lingerie and Sportswear Catalog" and famous label items come directly from actual manufacturers and retailers warehouses. You can rest assured that all of our products are 100% Authentic.

    What will be the condition of the labels of the product I buy? Will they be left in? view answer

    On every Bra, Panty, Sleepwear and Lingerie item from the "World's Most Famous Lingerie and Sportswear Catalog"  the Identity Label is removed or clipped. The care content and size label of pink satin remains in the garment.

    In all other categories from the "World's Most Famous Lingerie and Sportswear Catalogue" and other famous labels , Sportswear, Shoes and Accessories, etc. the labels remain intact except that they may be marked and/or snipped.

    **The removal, clipping  and marking through the label name is done to stop the return back to original vendors of all items sold at discount.

    Does MJR sales sell wholesale lots of merchandise? view answer

    Yes we do! Contact us at our Help Center or 614-733-3800 Ext 3900. We will send you the information you need.

    Shipping & Tracking

    What do you charge for shipping? view answer

    MJR Sales NOW charges shipping based on weights of items.

    DOMESTIC, CANADIAN and INTERNATIONAL shipping rates are calculated by the weight of the item purchased and shipping destination. Your items will be combined in the least amount of packages possible.

    There is now NO NEED to combine orders to get shipping discounted for "First Item" charges. MJR sales customers may now SELECT their preferred method of shipping balancing cost and transit times. Estimated shipping costs for all shipping methods can be found in the shopping cart underneath the discount code box. Click here to see screen shot.

    What are my shipping options? view answer

    We have the ability to ship by various methods, based on your choice of cost and transit times.

    Domestic Shipping Methods:

    Economy Ground: This combines Fed Ex Service or UPS Service while utilizing the US Postal service for the "last leg" of the delivery. This method has door to door tracking and delivery confirmation. Delivery time for this method is 4 - 14 business days.

    Fed Ex Home Delivery: This is purely a Fed Ex Service. This method has door to door tracking and delivery confirmation. Delivery time for this method is 3 - 7 business days.

    Fed Ex 2day: This is purely a Fed Ex Service. This method is has door to door tracking and delivery confirmation. Orders must be placed by 12 PM (noon) eastern standard time to receive 2nd business day.

    Fed Ex Standard Overnight: This is purely a Fed Ex Service. This method has door to door tracking and delivery confirmation. Orders must be placed by 12 PM (noon) eastern standard time to receive next business day.

    International Shipping Methods:

    Fed Ex International Economy: Economical door-to-door, customs-cleared, time-definite delivery typically in 2 - 5 business days to and from even more countries. (typically 2 - 3 business days to Canada, Mexico and Puerto Rico).This is purely a Fed Ex Service. This method is has door to door tracking and delivery confirmation.

    Fed Ex International Priority: Economical door-to-door, customs-cleared, time-definite delivery typically in 1, 2 or 3 business days. Reaches major cities in Europe by noon typically in 2 business days This is purely a Fed Ex Service. This method is has door to door tracking and delivery confirmation.

    USPS Priority Mail International: Reliable, priority service for merchandise to destinations worldwide. In all but a few countries we can provide tracking and delivery confirmation. Delivery times vary by destination.

    Once your order has been shipped you will receive a shipping confirmation via e-mail that contains important information about the shipment of your order. You can view all shipping information by logging into your account.

    Also, we can estimate the shipping for these various methods before you ship. Estimated shipping costs for all shipping methods can be found in the shopping cart underneath the discount code box. Click here to see screen shot.

    Does MJR Sales ship to PO Boxes? view answer

    MJR Sales is able to deliver to all postal addresses, including Post Office boxes. Please choose Economy Ground shipping to ensure delivery.

    After I place an order how long before my package ships? view answer

    Typically we will ship your package out of our warehouse between 1-4 business days after your final order is placed . There are a number of factors that can affect the time out of our warehouse such as weekends, holidays and severe weather. CANADIAN and INTERNATIONAL shipments may take longer depending upon the required paperwork needed.

    NEW! If you select expedited Fed Ex overnight shipping and you pay before 12 PM (noon) your order will take precedence for faster warehouse handling.

    Once your order has been shipped you will receive an shipping confirmation via e-mail that contains important information about the shipment of your order.

    You can also check the status of your order by logging into your account.

    Can I track my shipment? view answer

    Once your order has been shipped you will receive an shipping confirmation via e-mail that contains important information about the shipment of your order.

    You can also check the status of your order by logging into your account. Here you may view the shipping information and link to the appropriate site.

    Or use the following links:
    Fed Ex Domestic/Smart Post
    Fed Ex International
    UPS Mail Innovations
    USPS.

    Am I as the buyer, responsible for International Duties, Customs Fees, and Taxes? view answer

    Please be advised that the customer is responsible for all duties, fees, & taxes assessed by the recipient Customs Services. We are not able to mark any packages as gifts and invoices will be at the stated purchase value. In most cases we are able to provide Commercial Invoices and Country of Origin Certificates (where required) to assist the recipient in clearing their product. In cases where customs fees are not paid, packages will be destroyed at customers expense.

    What are expected shipping transit times for DOMESTIC (Continental 48 States)? view answer

    Once a package leaves our warehouse there is a 3-7 business day transit time. This time varies greatly depending upon the distance of your location from us and the weight of the package. Once your package has been shipped you will receive an email notification of the shipment along with all of the pertinent tracking information.

    You can also check the status of your order by logging into your account.

    What are expected shipping transit times for Alaska, Hawaii, APO’s and FPO’s shipments? view answer

    This transit time varies greatly depending upon the distance of your location from us and the weight of the package. Once your package has been shipped you will receive an email notification of the shipment, along with all of the pertinent tracking information. Transit times for Alaska, Hawaii, APO’s and FPO’s are typically between 3-7 business days.

    You can also check the status of your order by logging into your account.

    What are expected shipping times for INTERNATIONAL WORLDWIDE Shipments? view answer

    Transit times can vary greatly with International deliveries due to a number of factors such as city and country of destination along with Customs and Duty requirements. Once your package has been shipped you will receive an email notification of the shipment, along with all of the pertinent tracking information. Transit times vary greatly for International Shipments but general expectations could be between 6-10 business days.

    You can also check the status of your order by logging into your account.

    Can I pick up locally? view answer

    Pick Up Available: Monday - Friday 8:00am-5:45pm

    If you live close to or around the Columbus, Plain City area you may schedule a local pick-up. There is a required 24 hour advance notice that MUST be given by contacting Customer Service at 614-733-3800 Ext 3900 or thru LiveChat. Local pick up fees on orders that consist of 49 items or less will be charged $1.50 per piece, orders over 50 items will be charged $1.00 per piece. All items must be paid in full before your scheduled pick-up time.

    Returns

    How much time do I have to return an item? view answer

    You must contact Customer Service within 7 days of receiving your items to obtain a Return Authorization (#RA). No exceptions will be made. Contact us at our Help Center or 614-733-3800 Ext 3900.

    Can I return a item if it does not fit? view answer

    There is a $2.00 Restocking Fee per item if you are returning the item because of fit or dislike. We DO NOT reimburse the original shipping and handling that was charged. The customer will be responsible for the cost for return shipping. You will still need a RETURN AUTHORIZATION #(RA). Contact us at our Help Center or 614-733-3800 Ext 3900.

    What are acceptable reasons for returns? view answer

    If an item is a wrong size, wrong color or completely wrong item we will allow a return, for a replacement of the correct product. However, we are unable to guarantee the replacement item will be available. If the replacement item is unavailable we will issue you a credit for future purchases or refund your order back to the original method of payment. Credits towards future purchases and refunds will be issued once the item has been returned. Please allow 2 – 3 weeks from the time you mail your order for your credit, return or exchange to be processed.

    Do I need a “Return Authorization” to return any item? view answer

    In all cases, no matter the reason, you must contact us in advance for a RETURN AUTHORIZATION #(RA). The required return method will be discussed on a case by case basis during the Return Authorization process. In cases of our error, we will pay for return shipping. Returned items without a proper Return Authorization will not be accepted. You have seven 7 days from the receipt of your item to obtain an RA. Contact us at our Help Center or 614-733-3800 Ext 3900.

    Who pays shipping cost for any return? view answer

    Any time we make a mistake that warrants a return we will be responsible for the cost of return shipping. The required return method will be discussed on a case by case basis during the Return Authorization, process. Contact us at our Help Center or 614-733-3800 Ext 3900.

    Payments & Checkout

    What payment methods will MJR Sales accept? view answer

    We accept: PayPal, and all credit cards including: Visa, Discover, Master Card, and Amex (Issued in the USA).

    PayPal users will be redirected to the PayPal website to place an order. You must complete the checkout process all the way through the PayPal site for orders to be processed.

    Please be advised that if this process is not completed the order will be lost and items that were in your shopping cart could sell out.

    You will be prompted in the checkout process to enter in PayPal or credit card information. The next step allows you to review your order before the final order is placed. Click here to see screen shot.

    How do I know my order was processed? view answer

    Once you have reviewed and placed your final order you will receive an invoice via e-mail which contains important information about your order. Your payment will be processed at this time.

    Click here to see screen shot.

    You can check the status of your order by logging into your account.

    How do I know my order was shipped? ? view answer

    Once your order has been shipped you will receive an shipping confirmation via e-mail that contains important information about the shipment of your order .

    Click here to see screen shot.

    You can check the status of your order by logging into your account.

    What if I want to have MJR Sales ship to an address other than my billing address? view answer

    Items can be shipped to an address other than your billing address. You will be prompted in the checkout process to choose ship to billing address or different address.

    Click here to see screen shot.

    What if I want to have MJR Sales ship to a multiple addresses? view answer

    Items can be shipped to multiple addresses up to (10) different addresses in (1) order. The option to do so is found underneath the proceed to checkout button in your cart. Click checkout with multiple addresses and select or enter new addresses for applicable items.

    Click here to see 1st screen shot.

    Click here to see 2nd screen shot.

    How long do I have to purchase the items in my shopping cart? view answer

    Items in your shopping cart are refreshed every 24 hours if they are not already purchased by another customer. Because our products are so unique and have limited quantities they sell very quickly. The item in your shopping cart can possibly sell out before you make your final purchase because other customers can still buy the item unless you buy it first! If this occurs the item sold out while in your shopping cart will display a unavailable message for the appropriate product.

    Click here to see screen shot.

    How do I use a Promotional Code? view answer

    All promotional codes can be entered into the area below the product in your shopping cart. If you enter the incorrect or expired code a message will appear above the product in your cart. Otherwise, the checkout process will continue and the discounts will be applied to your order

    Click here to see screen shot.

    My Promotional Code is not working, what do I do? view answer

    If the promotional code you are entering is not working and has not expired contact us to fix the issue at our Help Center or 614-733-3800 Ext 3900.