Merchandise FAQ's

What do I need to know about the products from MJR Sales? view answer

Here at MJR Sales we love to bring you the lowest prices on famous fashions from all the designers you love. We put together a general product disclaimer so you can understand the inherent nature of our products.

Many of the items we sell are catalog returns. Thus, due to the nature of a catalog return item many of them may have minor imperfections such as the following:

    » Deodorant marks
    » Makeup marks
    » Faint marks, wrinkles or snags from storage and handling
    » Minor separation of seams
      » Shoes & Purses may have an “X” marking (on the bottom or inside, preventing returns of the items)
      » Clipped or marked labels ( preventing returns of the items)
      » Heat seal covering original label on the inside of the garment
      » Some embellishments/sequins may become loose or fall off during shipping and handling
      » Faint pen marks
      » Scuff marks on bottom of shoes
      » Indentations on bras
      » Swim bottoms and/or One-piece suits may not contain hygienic liner

    *We find that many of these imperfections can be easily fixed. Any major flaws not listed above will be stated on the additional information tab on the product page under conditions and imperfection/notes.

    **Also, All panties, swim bottoms & one-piece suits are FINAL sale and cannot be returned under any circumstances.

    Click here to see screen shot.

    If an item comes to you with un-described flaws please contact us at our Help Center or 614-733-3800 Ext 3900.

    Famous Label items marked as “NWT” (new with tags) or “NWOT” (new without tags) should be free of flaws, these are brand name items that do not include catalog returns . Please be aware that from storage and shipping minor marks and/or snags may occur. Should any flaws be found before storage and shipping it will be described thoroughly on the additional information tab on the product page under conditions.

    Product Images:
    ***Photos are stock representations of the exact item for sale. Due to variances in lighting and/or computer settings it may appear different in person. Please review our Store/Return Policies before you purchase from MJR Sales.


What types of Products and Categories does MJR Sales offer? view answer

Our product assortment consists of items from the "World's Most Famous Lingerie and Sportswear Catalog" and many other famous label items from various retailers. The brand name or label of the product is listed along with the image of every item and can also be found on the item details tab on the product page under the designer description. Click here to see screen shot.

Some of"World's Most Famous Lingerie and Sportswear Catalog" products we sell are catalog returns. If the item is NOT indicated as “NWT” (new with tags) or “NWOT” (new without tags) it is a catalog return and will be described on the item details tab on the product page under condition description. Click here to see screen shot.

If there is a notable fault on a catalog return item, we strive to indicate the nature of the fault in the product description found on the item details tab on the product page. It is possible there are minor issues with these types of products because they have been shipped several times and may have been handled by previous customers. The possible imperfections are listed in the general product disclaimer which can also be found on the product disclaimer tab on the product page.

As a buyer you need to understand this type of product and be willing to accept some risk. The low cost selling points of many of these products reflects the risk level involved with buying and selling it.

Do your products have Price Tickets? view answer

Products from the “World's Most Famous Lingerie and Sportswear Catalog” generally will not come with price tickets. This will be indicated on the item details tab on the product page under condition description.

Famous label and some of the"World's Most Famous Lingerie and Sportswear Catalog" items that are NEW or First Quality products may come with price tickets. This will be indicated as “NWT” (new with tags) on the item details tab on the product page under condition description. Click here to see screen shot.

Are all of your products Authentic?! view answer

All of our "World's Most Famous Lingerie and Sportswear Catalog" and famous label items come directly from actual manufacturers and retailers warehouses. You can rest assured that all of our products are 100% Authentic.

What will be the condition of the labels of the product I buy? Will they be left in? view answer

On every Bra, Panty, Sleepwear and Lingerie item that the famous label sends out of their distribution center, the Identity Label is removed/clipped or be covered by a heat seal before it leaves. The care content and size label of pink satin remains in the garment.

In all other categories from the "World's Most Famous Lingerie and Sportswear Catalog" and other famous labels , Sportswear, Shoes and Accessories, etc. the labels remain intact except that they may be marked and/or snipped or be covered by a heat seal.

**The removal, clipping  and marking through the label name as well as the heat seal over labels is done to stop the return back to original vendors of all items sold at discount.

Does MJR sales sell wholesale lots of merchandise? view answer

Yes we do! Contact us at our Help Center or 614-733-3800 Ext 3900. We will send you the information you need.

What do I need to know about MJR Sales Photographs & Trademarks? view answer

Our Photographs:
Use of our photographs to resell product is strickly forbidden. Additionally, we advise you never to use the photographs from the World's Famous Catalog. You could be subject to sanctions beyond ebay or mjrsales.com from the Trademark holder.

Trademarks:
We are not the owner of any of the Trademarks of any item we sell you. Buying it from us does not allow you to represent that you have an Agency Relationship with the Trademark holder or that any Trademark owner has authorized you to sell it. We can assure that all products are Authentic.

Shipping & Tracking

Get Shipping Details

What do you charge for shipping? view answer

$2 Flat Rate Shipping Is Charged Per Item on All DOMESTIC ORDERS for a limited time.

MJR Sales charges shipping based on weights of items for all CANADIAN & INTERNATIONAL ORDERS.

CANADIAN and INTERNATIONAL shipping rates are calculated by the weight of the item purchased and shipping destination. Your items will be combined in the least amount of packages possible.

There is now NO NEED to combine orders to get shipping discounted for "First Item" charges. MJR sales customers may now SELECT their preferred method of shipping balancing cost and transit times. Estimated shipping costs for all shipping methods can be found in the shopping cart underneath the discount code box. Click here to see screen shot.

What are my shipping options? view answer

We have the ability to ship by various methods, based on your choice of cost and transit times.

Domestic Shipping Methods:

Economy Ground: This combines Fed Ex Service or UPS Service while utilizing the US Postal service for the "last leg" of the delivery. This method has door to door tracking and delivery confirmation. Delivery time for this method is 4 - 14 business days.

Fed Ex Home Delivery: This is purely a Fed Ex Service. This method has door to door tracking and delivery confirmation. Delivery time for this method is 3 - 7 business days.

Fed Ex 2day: This is purely a Fed Ex Service. This method is has door to door tracking and delivery confirmation. Orders must be placed by 12 PM (noon) eastern standard time to receive 2nd business day.

Fed Ex Standard Overnight: This is purely a Fed Ex Service. This method has door to door tracking and delivery confirmation. Orders must be placed by 12 PM (noon) eastern standard time to receive next business day.

International Shipping Methods:

Fed Ex International Economy: Economical door-to-door, customs-cleared, time-definite delivery typically in 2 - 5 business days to and from even more countries. (typically 2 - 3 business days to Canada, Mexico and Puerto Rico).This is purely a Fed Ex Service. This method is has door to door tracking and delivery confirmation.

Fed Ex International Priority: Economical door-to-door, customs-cleared, time-definite delivery typically in 1, 2 or 3 business days. Reaches major cities in Europe by noon typically in 2 business days This is purely a Fed Ex Service. This method is has door to door tracking and delivery confirmation.

USPS Priority Mail International: Reliable, priority service for merchandise to destinations worldwide. In all but a few countries we can provide tracking and delivery confirmation. Delivery times vary by destination.

Once your order has been shipped you will receive a shipping confirmation via e-mail that contains important information about the shipment of your order. You can view all shipping information by logging into your account.

Also, we can estimate the shipping for these various methods before you ship. Estimated shipping costs for all shipping methods can be found in the shopping cart underneath the discount code box. Click here to see screen shot.

Does MJR Sales ship to PO Boxes? view answer

MJR Sales is able to deliver to all postal addresses, including Post Office boxes. Please choose Economy Ground shipping to ensure delivery.

After I place an order how long before my package ships? view answer

Typically we will ship your package out of our warehouse between 1-4 business days after your final order is placed . There are a number of factors that can affect the time out of our warehouse such as weekends, holidays and severe weather. CANADIAN and INTERNATIONAL shipments may take longer depending upon the required paperwork needed.

NEW! If you select expedited Fed Ex overnight shipping and you pay before 12 PM (noon) your order will take precedence for faster warehouse handling.

Once your order has been shipped you will receive an shipping confirmation via e-mail that contains important information about the shipment of your order.

You can also check the status of your order by logging into your account.

Can I track my shipment? view answer

Once your order has been shipped you will receive an shipping confirmation via e-mail that contains important information about the shipment of your order.

You can also check the status of your order by logging into your account. Here you may view the shipping information and link to the appropriate site.

Or use the following links:
Fed Ex Domestic/Smart Post
Fed Ex International
UPS Mail Innovations
USPS.

Am I as the buyer, responsible for International Duties, Customs Fees, and Taxes? view answer

Please be advised that the customer is responsible for all duties, fees, & taxes assessed by the recipient Customs Services. We are not able to mark any packages as gifts and invoices will be at the stated purchase value. In most cases we are able to provide Commercial Invoices and Country of Origin Certificates (where required) to assist the recipient in clearing their product. In cases where customs fees are not paid, packages will be destroyed at customers expense.

What are expected shipping transit times for DOMESTIC (Continental 48 States)? view answer

Once a package leaves our warehouse there is a 3-7 business day transit time. This time varies greatly depending upon the distance of your location from us and the weight of the package. Once your package has been shipped you will receive an email notification of the shipment along with all of the pertinent tracking information.

You can also check the status of your order by logging into your account.

What are expected shipping transit times for Alaska, Hawaii, APO’s and FPO’s shipments? view answer

This transit time varies greatly depending upon the distance of your location from us and the weight of the package. Once your package has been shipped you will receive an email notification of the shipment, along with all of the pertinent tracking information. Transit times for Alaska, Hawaii, APO’s and FPO’s are typically between 3-7 business days.

You can also check the status of your order by logging into your account.

What are expected shipping times for INTERNATIONAL WORLDWIDE Shipments? view answer

Transit times can vary greatly with International deliveries due to a number of factors such as city and country of destination along with Customs and Duty requirements. Once your package has been shipped you will receive an email notification of the shipment, along with all of the pertinent tracking information. Transit times vary greatly for International Shipments but general expectations could be between 6-10 business days.

You can also check the status of your order by logging into your account.

Can I pick up locally? view answer

Pick Up Available: Monday - Friday 8:00am - 4:45pm

If you live close to or around the Columbus, Plain City area you may schedule a local pick-up. There is a required 24 hour advance notice that MUST be given by contacting Customer Service at 614-733-3800 Ext 3900 or thru LiveChat.

Returns

RETURN POLICY

You must contact Customer Service within 7 days of receiving your items to obtain a Return Authorization (#RA). No exceptions will be made. Contact us at our Help Center, LiveChat ,E-mail or 1-614-733-3800 Ext. 3900.


ACCEPTABLE RETURN (We reimburse you for all costs – item, original and return shipping)

  • •  If picture does not match description given (color, belt, and accessories unless stated in Imperfection/Notes or details of item)
  • •  Item has material visible damage not stated in Imperfection/Notes 
  • •  Wrong size, wrong color or completely wrong item  
  • •  Imperfection/Notes – click on the “Additional Information” tab 

RETURN OPTIONS 

  • •  If possible, we will replace the item (We will cover all shipping) 
  • •  If a replacement cannot be found, we will reimburse all cost upon receipt of returned item 

OTHER ACCEPTED RETURNS

The following are accepted returns based on fit/dislike and will include a $2.00 restocking fee. Original and return shipping are not reimbursed:  

  • •  Correct size sent but does not fit 
  • •  We sent you the correct item but you decide you do not like it

NON-ACCEPTED RETURNS

  • •  All panties, swim bottoms & one-piece suits are FINAL sale and cannot be returned under any circumstances.

Payments & Checkout

What payment methods will MJR Sales accept? view answer

We accept: PayPal, and all credit cards including: Visa, Discover and Master Card. American Express card holders can checkout as a guest through PayPal (Issued in the USA).

PayPal users will be redirected to the PayPal website to place an order. You must complete the checkout process all the way through the PayPal site for orders to be processed.

Please be advised that if this process is not completed the order will be lost and items that were in your shopping cart could sell out.

You will be prompted in the checkout process to enter in PayPal or credit card information. The next step allows you to review your order before the final order is placed. Click here to see screen shot.

How do I know my order was processed? view answer

Once you have reviewed and placed your final order you will receive an invoice via e-mail which contains important information about your order. Your payment will be processed at this time.

Click here to see screen shot.

You can check the status of your order by logging into your account.

How do I know my order was shipped? ? view answer

Once your order has been shipped you will receive an shipping confirmation via e-mail that contains important information about the shipment of your order .

Click here to see screen shot.

You can check the status of your order by logging into your account.

What if I want to have MJR Sales ship to an address other than my billing address? view answer

Items can be shipped to an address other than your billing address. You will be prompted in the checkout process to choose ship to billing address or different address.

Click here to see screen shot.

What if I want to have MJR Sales ship to a multiple addresses? view answer

Items can be shipped to multiple addresses up to (10) different addresses in (1) order. The option to do so is found underneath the proceed to checkout button in your cart. Click checkout with multiple addresses and select or enter new addresses for applicable items.

Click here to see 1st screen shot.

Click here to see 2nd screen shot.

How long do I have to purchase the items in my shopping cart? view answer

Items in your shopping cart are refreshed every 24 hours if they are not already purchased by another customer. Because our products are so unique and have limited quantities they sell very quickly. The item in your shopping cart can possibly sell out before you make your final purchase because other customers can still buy the item unless you buy it first! If this occurs the item sold out while in your shopping cart will display a unavailable message for the appropriate product.

Click here to see screen shot.

How do I use a Promotional Code? view answer

All promotional codes can be entered into the area below the product in your shopping cart. If you enter the incorrect or expired code a message will appear above the product in your cart. Otherwise, the checkout process will continue and the discounts will be applied to your order

All promotions are based on Eastern Time Zone

Click here to see screen shot.

My Promotional Code is not working, what do I do? view answer

If you are unable to activate or use a promotion code, you may open a help ticket located in the Help Center or an Email must be sent during the promotional time frame so that we can verify that you had an issue.

**We do not extend promotion deadlines UNLESS we are contacted by email or by submitting a help ticket DURING promotion time frame.

Only one code per order can be used (credit code, email promotion, Twitter or Facebook promotion) UNLESS otherwise stated in disclaimer.

If you use your promo code and are not able to use your credit code, you may request a refund of your credit code by contacting Customer Service by email, help ticket or LiveChat

All promotions are based on Eastern Time Zone

Returns

Promotions

  • •  If you are unable to activate or use a promotion code, you may open a help ticket located in the Help Center or an Email must be sent during the promotional time frame so that we can verify that you had an issue
  • •  We do not extend promotion deadlines UNLESS we are contacted by email or by submitting a help ticket DURING promotion time frame
  • •  All promotion codes must be entered at time of checkout.
  • •  Only one code per order can be used (credit code, email promotion, Twitter or Facebook promotion) UNLESS otherwise stated in disclaimer.
  • •   If you use your promo code and are not able to use your credit code, you may request a refund of your credit code by contacting Customer Service by email, help ticket or LiveChat
  • •  All promotions are based on Eastern Time Zone