ABOUT OUR MERCHANDISE FAQ’s
Product Disclaimer.
What types of Products and Categories does MJR Sales sell?
Do your products have Price Tickets?
Are all of your products Authentic?!
What will be the condition of the labels of the product I buy? Will they be left in?

CUSTOMER SERVICE FAQ’s
How do I contact MJR Sales by EMAIL?
How do I contact MJR Sales by Phone?
What is the MJR Sales MAILING ADDRESS?

SHIPPING AND RECEIVING PRODUCTS FAQ’s
What are your domestic charges to ship?
What about charges for Alaska, Hawaii, APO’s or FPO’s?
What are the charges for CANADIAN SHIPPING?
What are the charges for INTERNATIONAL SHIPPING?
Can I combine shipping on multiple items, and how long can I wait?
Does MJR Sales ship to PO Boxes?
After I pay how long before my package ships?
Can I track my shipment?
Am I as the buyer, responsible for International Duties, Customs Fees, and Taxes?
What are expected shipping transit times for DOMESTIC (Continental 48 States)?
What are expected shipping transit times for Alaska, Hawaii, APO’s and FPO’s shipments?
What are expected shipping transit times for CANADIAN shipments?
What are expected shipping times for INTERNATIONAL WORLDWIDE Shipments?
What exactly is Fed Ex SMART POST and how is it good for me as a customer?

RETURN POLICY FAQ’s
Can I return a “Customer Return” item?
Can I return a “First Quality - New” item?
What are acceptable reasons for returns?
Do I need a “Return Authorization” to return any item?
Who pays shipping cost for any return?

SHIPPING AND PAYMENT FAQ’s
I won your auction! Now what?
How long do I have to Pay?
What payment methods will MJR Sales accept?
How do I know that you received my payment?
What if I want to have MJR Sales ship to a different address?
Can I pick up locally?
What do I do if I have a Promotional Code and it doesn't work?

MISCELLANEOUS FAQ’s
How does MJR Sales handle Feedback?
Does MJR Sales sell Wholesale Lots?
How can I make or leave a Comment for MJR Sales?
Can I use the MJR Sales Photograph?
What about Trademarks?

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ABOUT OUR MERCHANDISE FAQ’s:

Product Disclaimer.
Here at MJR Sales we love to bring the lowest prices on Famous Fashions and all the designers you love. Rather than employing an army of people to intensively inspect every single piece and having to raise our prices, we put together a general product disclaimer so you can understand the nature of our products and we can focus on getting you the best deals.
Due to the nature of our items many of them will have minor imperfections such as the following.

• Deodorant marks
• Makeup marks
• Faint marks, wrinkles, snags from storage and previous handling
• Minor separation of seams
• Shoes , Purses may have  an “X” marking (on the bottom or inside,  preventing returns of the items)
• Clipped / marked labels ( preventing returns of the items)
• Some embellishments/sequins may become loose or fall off during shipping and handling.
• Faint pen marks
• Scuff marks on bottom of shoes.
• Indentations on bras

We find that many of these imperfections can be easily fixed. Any major flaws not listed above will be stated in the description of the item.

Items marked as “NWT” (new with tags) or “NWOT” (new without tags) should be free of flaws. Should any flaws be found it will be described thoroughly in the description.

What types of Products and Categories does MJR Sales sell?
Most of our product offered on our website (or EBay) comes from the “Worlds Most Famous Lingerie and Sportswear catalogue! So famous we can’t say the name, but you know who we are talking about. We buy truckloads per week directly from them. Based on that we can offer you incredible deals on current or discontinued items. You save lots of money! You will absolutely find MJR Sales to be the best source of goods available on EBAY or on our website for that “Worlds Most Famous Lingerie and Sportswear Catalogue”.

There are two basic grades of product: CUSTOMER RETURNS and FIRST QUALITY (NEW) GOODS. They are basically just as they sound. We indicate that a product is “New” or a “Customer Return” in our description section of our listing! Customer Returns may have a minor flaw or slight damage on them. Typically, we will mention the flaw in our description but we may not catch all flaws. Occasionally the item may need laundering or very minor repair. The previous customer may have tried the item on.

In many cases nothing is flawed with the product. If you buy a customer return via Auction from us we will not accept returns! (See more detail on our return policy)

Do your products have Price Tickets?
Our products generally will not come with Price Tickets. Since it is typically an item from a catalog operation the items never possess retail price tickets.

Are all of your products Authentic?!
All of our products are 100% Authentic. We have bought directly from actual manufacturers and retailers for many years.

What will be the condition of the labels of the product I buy? Will they be left in?
The “WMFSLC” sells all kinds of products beyond Bras, Panties, or Lingerie Sleepwear that you do not see in their Mall Stores. (The Store and The Catalogue are actually completely separate divisions of the company!) The Catalogue also carries Shoes, Clothing, Outerwear and Accessories! The “Famous Label” that we can’t mention is used in the Bras, Panties, and Lingerie Sleepwear. On every piece of Bras, Panties, or Sleepwear Lingerie that famous label sends out of their distribution center, the Label is removed before it leaves. The Care Content and Size Label of pink satin remains in the garment.

In all of the other categories, Sportswear, Shoes and Accessories, the World’s Most Famous Lingerie and Sportswear Catalogue uses their own Private Labels (Moda, Colin Stuart) and they sell very famous other Brands like Betsey Johnson, Calvin Klein, Penny Loves Kenny, and ABS, only to name a few. These labels remain intact except that they may be marked or snipped. The catalogue does this to stop the return of the items sold as discount.

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CUSTOMER SERVICE FAQ’s

How do I contact MJR Sales by EMAIL?
EBAY CUSTOMER SUPPORT EMAILS:
Customer Service: esales@mjrsales.com (our Main Customer Service)
Jeff: jbradshaw@mjrsales.com

How do I contact MJR Sales by Phone?
IF EMAILS DO NOT RESULT IN CONTACT or YOU PREFER PHONE:
Customer Service 614-733-3800 Ext 3900
Jeff 614-733-3802

Our normal office hours are Monday – Friday, 8:00 AM until 5:00 PM Eastern. Often we are in on Saturday but not always. If you contact us on late Friday or over the weekend we will most likely not get back to you until Monday. If you call our main number and only leave a message on our main number box instead of Ext 3900 it will take us longer to reply.

What is the MJR Sales MAILING ADDRESS?
OUR MAILING ADDRESS IS:
MJR SALES
8025 Corporate Blvd
Plain City, OH 43064

Please send any payments to the above Address. Mark them clearly: ATTN: EBAY

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SHIPPING AND RECEIVING PRODUCTS FAQ’s

What are your domestic charges to ship?

What are the charges for CANADIAN SHIPPING?

What are the charges for INTERNATIONAL SHIPPING?

Can I combine shipping on multiple items, and how long can I wait?
We gladly provide a Combined Shipping Option. See the chart above for the discounts on multiple items. You can wait up to seven (7) days for an item to close in order to combine shipping.

Customer MUST leave orders UNPAID in order to combine over 7 day period.

You cannot close an auction then wait six days for another auction to close but just before the sixth day, bid on yet another item and wait another seven days!

Does MJR Sales ship to PO Boxes?
MJR Sales is able to deliver to all postal addresses, including Post Office boxes.

After I pay how long before my package ships?
We normally say 2-4 days from the time we receive payment for your order to leave our warehouse. That is our “buffer” but the truth is we typically ship out everything the day after you pay! Of course, like any other business, weekends or Holidays may affect that time, but not by much. We get really nervous if our shipping begins to back up for even one day!

Can I track my shipment?
Any and every time you buy from us you should receive and email that indicates we have shipped and gives you a tracking number to follow your package. You should be prompted to go to the Fed Ex tracking site, or the USPS tracking site.
Or use the following links: Fed Ex Domestic/Smart Post, Fed Ex International, USPS.

Am I as the buyer, responsible for International Duties, Customs Fees, and Taxes?
The Customer is responsible for any of these types of fees to their native country. Of course we cannot mark any item as “gift”. We will state the value of the package at the amount of your purchase from us.

What are expected shipping transit times for DOMESTIC (Continental 48 States)?
DOMESTIC 48 STATES (See the note below about Fed Ex SMART POST) – We are located near Columbus, Ohio so we are in the center of the USA for shipping efficiency. If you are east of us you will have a 3-7 day transit time, probably on the fast side of that. If you are West coast that could be 4-8 days. If you are lucky enough to live in a really remote western area… it may be on the high side of that estimate. If you are a returning loyal customer and the default method of shipping is not fast enough we will work with you to switch delivery channels. Please let us know if you experience any continuous problem with shipping times.

What are expected shipping transit times for Alaska, Hawaii, APO’s and FPO’s shipments?
ALASKA/HAWAII - We ship USPS so transit times can be anywhere from 4-10 days.

FPO/APO - We ship USPS, but these times may vary greatly depending on a lot of factors outside of our control. You should always be able to track the shipment.

What are expected shipping transit times for CANADIAN shipments?
INTERNATIONAL CANADA (Fed Ex ECONOMY) Transit times on these shipments can vary but are typically quite fast (2-4 days) if you live in or around a major metropolitan area. If you are lucky enough to live in a beautiful “remote” area of Canada it will take longer to reach you. But we think you knew that when you moved there!

What are expected shipping times for INTERNATIONAL WORLDWIDE Shipments?
Transit times on these shipments can vary but are typically quite fast (2-4 days) if you live in or around a major metropolitan area. If you are lucky enough to live in a beautiful “remote” area of Canada it will take longer to reach you. Transit times on these shipments can vary but are typically quite fast (2-4 days) if you live in or around a major metropolitan area. If you are lucky enough to live in a beautiful “remote” area it will take longer to reach you.

What exactly is Fed Ex SMART POST and how is it good for me as a customer?
After a very long search we believe we have found the best alternative to shipping to the continental 48 states. Fed Ex SMART POST combines all of the best practices of Fed Ex and the solid daily efficiency of the US POSTAL SERVICE. Fed Ex works closely with the POSTAL SERVICE to consolidate packages and delivers a bulk group to the nearest POST OFFICE to you. The postal carrier then takes it “the last mile” to your house. We are fortunate enough to be near Columbus, Ohio which features one of the largest and fastest sorting hubs in the Fed Ex network.

We are the first company in the country to have installed the particular system that we have and Fed Ex has been most helpful. They are very interested in seeing how this system works for us and our customers. Fed Ex has been most helpful in immediately solving any issues we raise with transit times, etc. Your package has the entire watchful eye of Fed Ex keeping a close watch on it to make sure it gets to your destination.

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RETURN POLICY FAQ’s

Can I return a “Customer Return” item?
If you buy a CUSTOMER RETURN item from our website (or an EBay auction or buy it now feature), ALL SALES ARE FINAL. Please be advised that in the Description section of every one of our listings we indicate the status of every item with the words “New” (First Quality) or “Customer Return” See the section of “About Our Products” for further definition of a Customer Return. This section will also define the concept of a catalog return and the types of minor flaws you may see on the item!

Can I return a “First Quality - New” item?
If you buy an item from us that is “New “ or First Quality and it was a “Buy It Now” or Fixed Price purchase then you may return the item. You must return the item with 7 days of your receipt of it. It cannot show signs of being worn or washed. First quality returns are eligible for fit return.

The item may be returned for full credit on your next purchase. We will give you a very specific code to use on that next purchase. The Code will be valid for up to 90 days from the day we issue it to you. You must use it before the 90 day expiration.

What are acceptable reasons for returns?

Reasons for Returns

Completely Wrong Item:
If we send you the completely wrong item we will allow an exchange for the correct one, or a credit against future purchases. We will pay for return shipping on these types of mistakes.

Does Not Fit:
If the item doesn't fit or you decide later that you do not want it, we can accept returns. A $2.00 restocking fee will be charged per item , the customer is responsible for the cost of return shipping.

Do I need a “Return Authorization” to return any item?
IN ALL CASES, no matter what the reason, you must contact us in advance for RETURN AUTHORIZATION. Please see the Contact us information for complete details. There you will see the appropriate Emails, Phone Numbers, and Address to return.

Who pays shipping cost for any return?
Any time we make a mistake that warrants a return we will be responsible for the cost of return shipping. The required return method will be discussed on a case by case basis during the Return Authorization process.

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SHIPPING AND PAYMENT FAQ’s

I won your auction! Now what?
After you win an auction or a Buy It Now, you will receive an email directly from MJR Sales that will prompt you for payment. PLEASE CLICK THE “Pay Now” button or link within the email to complete the transaction.
You may also receive an email directly from EBAY that prompts you to do the same thing. W e prefer that you use our email. This will assure that we collect all payment and shipping data in a more timely manner. If you use the Ebay email we will still receive the information but it could delay the shipping process.

How long do I have to Pay?
You have seven (7) days to pay for your order from the time that it closes. You may wait during this time for additional auctions to close within that seven day period in order to qualify for combined shipping. If we do not receive payment after a short grace period, then we will open a “non paying bidder” dispute through EBay.

What payment methods will MJR Sales accept?
We accept: Paypal, and all credit cards including Visa, Discover, Master Card, and Amex (Issued in the USA).

How do I know that you received my payment?
As soon as we have received your payment and processed accordingly we will send you a confirmation email indicating we have processed your payment. Shortly thereafter, you should receive a Shipping Confirmation Email.

What if I want to have MJR Sales ship to a different address?
If you need to change an address for shipping purposes, you must notify us immediately. We do ship quickly so we cannot guarantee that we will be able to ship to an address other than the one we get as a default! Of course we want to do everything we can to accommodate our customers!

Can I pick up locally?
If you are lucky enough to live close to or around the Columbus, Plain City area, we welcome the opportunity to meet you, personally hand you your order. 2 4 hour advance notice before pickup is required.
normal shipping and handling rates apply

What do I do if I have a Promotional Code and it doesn't work?
You will be prompted to enter a promotional code at checkout. If it does not work it could be a variety of factors. You will need to contact us to fix the issue. See our Customer Service section for all relevant contact information.

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MISCELLANEOUS FAQ’s

How does MJR Sales handle Feedback?
You leave it for us, we leave it for you!! Let the accolades flow from each side!. If for some reason you wish to leave us Negative or Neutral feedback, we respect your right to do so as part of the backbone of EBay. We only hope that through our Customer Service Channel you will give us the chance to discuss and remedy any issue you may encounter with us. We prefer the high road. We will only leave a negative feedback in the most dire of circumstances, primarily to warn other Ebay sellers of an unethical or unscrupulous buyer.

Does MJR Sales sell Wholesale Lots?
We have the goods! Send us an email at comment@mjrsales.com We will send you updated information on a timely basis. You may also call us directly at the numbers provided in the Customer Service Section.

How can I make or leave a Comment for MJR Sales?
We would really appreciate any comments you have for us… good and bad. We want to improve. Send them to comment@mjrsales.com

Can I use the MJR Sales Photograph?
If you use our photographs to resell product we will report you to EBay. Also, do not use the Catalogue Photos of the World Famous Catalogue. You will be Vero’d.

What about Trademarks?
We are not the owner of any of the Trademarks of any item we sell you. Buying it from us does not allow you to represent that you have an Agency Relationship with the Trademark holder or that any Trademark owner has authorized you to sell it. We can assure that all products are Authentic.